Some members of the LBMG team had the opportunity this morning to attend a session on social media in the realm of PR/marketing and advertising, hosted by Astral Radio Vancouver. It was a remarkably valuable and engaging session that served as a reminder just how quickly the scope of communicating via social networks can change, but also drove home that not every social network is a fit for you or your clients. (And there are plenty: Facebook, Twitter, LinkedIn, YouTube, Pinterest…and the list gets longer every week!)
The most important things to remember when using social media to communicate your brand are:
- The most important, and valuable, thing you can do before expanding your own or your client’s social networks is formulate a strategy. (As in, this should be the very first thing you do.) Whether built into an overall communications plan or done on its own, a digital communications strategy is the best way to plan and target your content, get everyone working on one project on the same page as far as messaging is concerned, and it’s also the easiest way to ensure you measure the results your client is looking for.
- Know your audience, and know where they ‘live’ on the Internet. Engage these people, especially those who are considered ‘influencers’ – people trusted by the average consumer, with a high number of followers or subscribers to their own social content.
- Keep your activity, across any social networks that you use, consistent. There are natural ebbs and flows to the level of content you might post (especially in events-based communications), but it’s a waste of your resources to spend your energy collecting ‘Likes’ on a Facebook page or followers to your Twitter feed, and not continuing to engage them after you’ve met some or all of the goals set out in your original digital communications strategy.
Finally, remember that the most interesting and exciting feature of social media is a shared experience. If you’re using social media purely to support your advertising initiatives or for self-promotion, you’ll never get the traction social networking is capable of. Social media and social networking is not about “me,” it’s about “us.”